Privacy Policy

At Quatro Casino, we protect the personal data of every Canadian player who joins our platform. This Privacy Policy explains how we collect, process, and store your information when you register, deposit in CAD, or play real-money games on our site.

Information we collect

When you register, we collect personal details including your full legal name, date of birth, residential address, email address, and phone number for account verification. We also request financial transaction records - such as Interac or card references - and device metadata like IP addresses, login timestamps, operating system, and browser information. We keep records of your support communications and game play history to maintain account security.

How we use your information

We process your data to establish and protect your gaming account, prevent identity fraud and underage access, and detect financial irregularities. We use your activity and transaction history to process CAD deposits, authorize withdrawals, and identify unusual betting patterns. Your data also enables us to deliver technical updates, maintain server performance, handle customer inquiries through 24/7 live chat, and send service notifications based on your preferences.

Cookies and tracking

We use essential operational cookies, functional preferences, analytical beacons, and performance tags across desktop and mobile to maintain stable browser sessions. These tools let our servers remember your language preference, keep you logged in without repeated sign-ins, and measure page speed to improve navigation. You can adjust browser settings to limit non-essential tracking files, though restricting core technical cookies may slow site responsiveness, prevent automatic currency detection, or interrupt game loading.

Data sharing and security

We work only with vetted third-party providers - including payment gateways, fraud prevention specialists, and gaming software developers - essential to our operations. All personal data is protected by SSL encryption, firewall-secured servers, and strict access controls. We never sell, rent, or share player information with commercial marketing firms. We disclose data externally only when required by law or court order.

Your rights as a player

Canadian members retain full statutory rights over their personal data, including the right to request a complete digital copy of your records, correct inaccurate information, or restrict analytical processing. You can request account closure and data anonymization, subject to standard financial record-keeping retention periods. For privacy concerns, contact our compliance team at [email protected] or use our live chat. You can also reach the Office of the Privacy Commissioner of Canada for independent guidance.

Frequently asked questions